Debit Cards And Pin Numbers

- if the envelope containing your notification of a new PIN is torn or looks as if it might have been tampered with, phone the card issuer and ask for the PIN to be cancelled and replaced by a new one

- don't disclose your PIN to anyone - however tru


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Case History

When Mrs V disputed six withdrawals from the automatic cash machine totalling several hundred pounds, her bank insisted that it was not their fault. Eventually she went to the police who assumed that one of her teenage sons had used her card, but Mrs V never told anyone of her PIN. Mrs V was unlucky in that she never recovered the money, nor did she receive an apology or satisfactory explanation.

However, bank cash machines can make mistakes - there have been cases of banks allocating an incorrect number, for instance. But if the bank is adamant that there has not been a mistake, the customer... see: Case History


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